Your questions, our answers

The only stupid question is the one we don't ask. As a result, our customer service is there, ready to answer you (on average within 8 hours). And here, we have collected the questions we are asked most often.
Product & Care

Are your technical jackets waterproof?

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Yes it is waterproof!

For our technical clothing, we use the Sympatex membrane. On this link you will find the explanation of how it works in video. It is a “full” membrane and does not have “holes” (pores). You have to imagine a plastic film (a bit like cling film) sandwiched between 2 fabrics. The hydrophobic outer fabric and the hydrophilic inner fabric to facilitate the absorption of humidity and evacuation to the outside by pressure differential.

Breathability is ensured by the fineness and internal structure of the membrane. The membrane is waterproof to 20,000 Schmerber and therefore withstands high external water pressure. All seams are sealed with heat-sealed strips inside the jacket.

How to maintain water repellency?

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A chemical product is applied to the outer fabric of technical clothing which will ensure a certain “water repellency”: water rolls off the outer fabric and its penetration into the fabric is delayed.

At lagoped, we use a water-repellent that does not contain fluorinated compounds (PFCs) which are endocrine disruptors. This water-repellent does not completely stop the water that manages to penetrate the outer fabric: because at Lagoped, it is the membrane which stops the water.

Due to the refusal to use PFCs in our water-repellent products, the outer fabric of our jackets gets wet when it rains more than a few drops. To maintain the water-repellency of your jacket or pants, you can use the PFC-free water-repellent product from the NST brand available here . And it is even recommended to do it when the fabric gets wet too quickly in the rain.

We recommend applying the water-repellent product to your clothing while it is still wet (but wrung out) after washing. You put it on a hanger that you hang on a support and you use the spray from a distance of 15CM. This way you can see exactly where you are applying the water-repellent product. Then you let it air dry. Once the garment is dry, you can put it in the dryer for around fifteen minutes to better fix the water-repellent product through a polymerization effect.

How do I wash my technical clothing?

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Machine wash inside out at 30° with zips closed, as infrequently and with as little detergent as possible.

No need for fabric softener: technical fabric is not a fan.

Better to dry it in the open air on a hanger (or in the dryer for 10-15 minutes max).

For the membrane, especially no ironing!

No dry cleaning either.

Use specific PFC-free sprays to reactivate water repellency.

What are the differences between EVE and TETRAS jackets?

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The EVE and TETRAS jackets have the same technicality in terms of waterproofing, windproof effect and breathability: the same Sympatex membrane is used.

There is a difference in price and weight.

Beyond that, the differences are:

- in the size of the zips (3mm on the TETRAS and 5mm on the EVE)

- the location / number of pockets (interior mesh pocket in the EVE and interior pocket),

- as well as the location of the ventilation (under the arms for the Tétras jacket and on the side on the EVE jacket).

The TETRAS jacket is more suitable for hiking use mainly because it has deep hand pockets unlike the EVE jacket which has 2 Napoleon pockets at chest level and is better suited to ski touring.

But you can use either model in winter as well.

The choice ultimately comes down to the arrangement of the pockets, the very different colors available between each model, and the price.

The material of the EVE jacket is much more flexible than Gore Tex and does not have the crunchy effect. The outer fabric of the EVE jacket is a twill which is more flexible than that of the Tétras jacket which is a canvas. But in both cases, it's much less crunchy than Gore Tex and that's also why the guides we equip enjoy working with our jackets on their backs.

Order

What are the payment options available ?

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We accept payment by credit card and via Paypal. Payments are secure and we do not see or store your card numbers or other payment methods.

Can I modify/cancel my order?

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Of course, anyone can make a mistake or change their mind. Send us a message via chat ("chat with us!) or contact form and we will correct your order.

Delivery & Returns

How long will it take for me to be delivered?

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We offer 2 types of delivery:

- Colissimo: allow 2 to 3 days. Less if you are near Annecy because our warehouse is located there

- Chronopost: delivery within 24 hours is guaranteed

Any order placed before midnight is shipped the next day.

How do you return an item?

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1/ Log in using the button in the top right corner with the email you used to place the order.

2/ Select the order number for which you want to request a return.

3/ In the top right corner, click on "Request Return".

4/ Choose the product(s) you wish to return.

5/ Select the reason for returning the product.

6/ If it is an exchange, please leave a comment in the box indicating which product you would like in exchange (don't forget to specify the size and color).

Finally, click on the "Request Return" button.

Shipping Label

An email will be sent to you with the shipping label after we have accepted your return request.

Upon receiving the returned product, you will receive a refund or the exchange product will be sent to you.

How is a refund made in the event of a return?

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No worries about returns. If you wish to return an item to us, you can do so without delay and we will refund the price of the item (excluding any transport costs) via the payment method you initially used. It's simple.

How long do I have to return an item to you?

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You have as much time as you wish to return the unsuitable item to us. From the moment the garment has not been worn and is returned to its original packaging with its labels (because this makes it easier for us to put it back into stock.)

It is because we do not change our collections all the time that we can offer you this flexibility of returns. Our collections are permanent, and it's as good for the planet as it is for you.

Repair

How do I have my clothing repaired?

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If you have damaged your clothing, know that they are all repairable. Local seamstresses and tailors can help you.

For technical clothing, we have a partner workshop that can do it correctly and with our fabrics, therefore in the same color.

Simply fill out the form at this link . Prepare your garment information (model/size) and take photos of the problem, this will help us respond to your inquiry better.

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